LIXIL Corporation (“LIXIL”) believe that the appropriate handling and protection of personal information is our social responsibility. LIXIL will strive to appropriately handle and protect the personal information (including personal information provided by you, users of LIXIL’s website) that it acquires in accordance with this basic policy on the protection of personal information (this “Basic Policy”).
1. “Personal Information” is information concerning a living individual falling under any of the following
Information that includes name, address, date of birth, gender, occupation, telephone number, email address,
any other information that may enable identification of specific individuals;
Information that by itself does not enable identification of specific individuals, but that can be easily
with other information and thereby enable identification of specific individuals; or
Information that includes individual identification codes as defined under Article 2, Paragraph 2 of the Act on
the Protection of Personal Information (the “Personal Information Protection Act”).
2. “Personal data” means Personal Information consulting Personal Information Database etc. (Article 2, Paragraph 4
of the Personal Information Protection Act).
1. LIXIL will acquire your Personal Information legitimately and appropriately, and will use the same within the
scope necessary to achieve the following purposes:
a. For the purpose of providing to you (i) goods such as residential building materials, commercial
materials, exterior products, and residential equipment of LIXIL (“LIXIL’s Products”), and (ii) LIXIL’s
b. For the purpose of providing materials or catalogs relating to LIXIL’s Products and LIXIL’s services that you
c. For the purpose of providing plans on LIXIL Products and LIXIL’s services to you;
d. For the purpose of providing to you information, including mail magazines, on LIXIL’s Products and LIXIL’s
services, by means such as direct or electronic mail;
e. For the purpose of delivering campaign gifts or other forms of gifts to you;
f. For the purpose of introducing LIXIL’s partners, with your approval;
g. For the purpose of investigating your usage and satisfaction of LIXIL’s Products and LIXIL’s services;
h. For the purpose of answering your comments or requests concerning LIXIL, LIXIL’s Products or LIXIL’s
i. For the purpose of providing or undertaking after-sales services or maintenance of LIXIL’s Products; or
j. For the purpose of providing your Personal Information or Personal Data to third parties in order to achieve any
of the purposes mentioned under (a) through (i) above.
2. In the event that your Personal Information is required to be used for a purpose other than the purposes set forth
in the preceding paragraph, with the exception of the following cases, your Personal Information may be used on
obtaining your prior consent by informing you of the purposes of use of your Personal Information:
a. Where it is necessary to protect the life, body or property of a person, and it is difficult to
b. Where it is specially necessary for the improvement of public hygiene or fostering healthy children, and it is
difficult to obtain your consent; or
c. Where it is necessary to cooperate with a government organization, local authority or a person authorized by such
body so that legally prescribed tasks can be executed, and where there is concern that obtaining your consent may
hinder execution of the particular task; or
d. Where required by laws and regulations.
3. LIXIL may change the purpose of use of your Personal Information relevant to the purposes of use provided in
Section 1. and within a scope deemed reasonable. In the event that the purpose of use is changed, LIXIL will inform
you of such change, or the same will be announced on its website.
4. Excluding the cases set forth in Article 17, Paragraph 2 of the Personal Information Protection Act, LIXIL will
not acquire special care-required personal information (Article 2, Paragraph 3 of the Personal Information
Protection Act) without obtaining your prior consent.
5. In the event that you contact LIXIL with questions or comments, your call or other form of communication may be
recorded. Such recordings may be used to verify the details of conversations and to better provide responsive
LIXIL may use your Personal Data jointly within the scope provided below to achieve any of the purposes listed in
Section 2. (1) above.
1. Items of Personal Data that may be used jointly
All your Personal Data, excluding data that you have specifically requested not to be used
2. Scope of the entities that will use information jointly
a. LIXIL Corporation and its domestic subsidiaries and affiliated companies.
b. Business Partners:
KAWASHIMA SELKON TEXTILES CO, LTD. and its domestic subsidiaries.
3. The purpose of use for joint users
Same as provided in Section 2. (1) above.
4. Name of the party responsible for the management of the said Personal Data
1. In the following cases, LIXIL may provide Personal Data to third parties, including LIXIL Corporation’s franchise
or voluntary chains, its subsidiaries’ franchise or voluntary chains, and such other third party distributors of
LIXIL’s Products (excluding third parties in foreign countries; hereinafter, the same applies in this
a. where your prior consent is given;
b. where you cannot be individually identified;
c. where Personal Data is provided to subcontractors (including sub-subcontractors) following an entrustment of
handling of Personal Data in whole or in part within the scope necessary to achieve any of the purposes listed in
Section 2.(1) above;
d. where Personal Data is provided following a business transfer due to a merger or other reason;
e. where there is joint use as provided in Section 3. above; or
f. where any of the cases provided in Section 2. (2) (a) to (d) exist.
1. Notwithstanding that none of the provisions in the preceding paragraph apply, LIXIL may provide Personal Data
(excluding special care-required personal information; hereinafter, the same applies in this paragraph) to third
parties (excluding third parties in foreign countries; hereinafter, the same applies in this paragraph) within the
following scope, on notifying the Personal Information Protection Commission of such provision:
a. Items of Personal Data that may be provided to third parties in accordance with this
b. All your Personal Information, excluding Personal Information that you have specifically requested not to be
c. Methods of providing Personal Data to third parties in accordance with this paragraph
d. Paper, electronic data transfer, by delivery through external recording medium, or by server access
e. Methods of requesting cessation of the provision of Personal Data in accordance with this paragraph
f. Where you request LIXIL to cease providing Personal Data to third parties in accordance with this paragraph,
will cease providing the Personal Data that you have identified without delay and in accordance with laws and
regulations. For details on the methods of requesting cessation of the provision of Personal Data to third
directly contact “LIXIL Corporation Personal Information Inquiry Center” described in Section 12. below.
3. LIXIL may provide Personal Data to third parties in foreign countries in any of the following cases:
a. where your prior consent is given to provide Personal Data to third parties in foreign
countries; In such case,
the recipients of Personal Data are limited to LIXIL Corporation’s subsidiaries and affiliated companies in foreign
b. Concerning the handling of Personal Data, where Personal Data is provided to third parties in foreign
that have implemented measures in accordance with the provisions of Chapter 4, Section 1 of the Personal
Protection Act by appropriate reasonable measures, and with whom LIXIL has ensured implementation of such
in such case, the recipients of Personal Data are limited to LIXIL Corporation’s subcontractors in foreign
(subcontractors include such parties as sub-subcontractors and their subcontractors, etc. in foreign
c. where you cannot be individually identified; or
d. where any of the cases provided in Section 2.(2)(a) to (d).
1. In addition to training and educating all LIXIL’s officers and employees, LIXIL will strive to appropriately
manage your Personal Information, and will appoint responsible persons in each of our departments to handle your
2. LIXIL will strive to maintain the security of our website, etc., by preventing unauthorized access to, or leakage
or loss of, or damage, etc., to your Personal Information.
3. LIXIL will conclude subcontracts with our subcontractors that include non-disclosure provisions. LIXIL will make
efforts to have our subcontractors appropriately handle and secure your Personal Information, and will prevent the
leakage, re-provision or disclosure to third parties, or use of Personal Information beyond the scope of purposes
listed in Section 2. (1) above.
1. Where you would like to disclose, correct, add to, delete, have LIXIL cease the use of, remove or have LIXIL cease
the provision of Personal Data, directly contact “LIXIL Corporation Personal Information Inquiry Center” described
in Section 12. below. Excluding special procedures stipulated under laws or regulations from the perspective of
preventing the leakage of Personal Information, and maintaining the accuracy and security thereof, LIXIL will
conduct any necessary investigation without delay. Only where it is confirmed that the request relates to your
Personal Data will LIXIL disclose, correct, add to, delete, cease use of, removal or cease provision of Personal
Data to third parties in accordance with laws and regulations. LIXIL will not comply with any request that does not
satisfy the requirements for making a request as provided below or any request that is deemed unreasonable based on
2. LIXIL will contact you without delay concerning compliance or non-compliance with your request for any of the
matters mentioned in the preceding paragraph. In the event of non-compliance, LIXIL will strive to provide you with
an explanation of the reasons therefore.
1. On using LIXIL’s website, and registering your ID and password, please manage the same extremely carefully. LIXIL
bears no responsibility for any damage that you may incur arising from any unauthorized use thereof. If you have
registered falsified facts or information of another person, we may suspend use of your ID and password.
2. LIXIL is not responsible for the protection, management or other handling of Personal Information and any other
information on any third-party websites that have been linked to LIXIL’s website.
LIXIL will comply with the laws and regulations of Japan, guidelines etc., published by the Personal Information Protection Commission regarding Personal Information.
Where required, this Basic Policy may be amended. Since LIXIL cannot contact you on every occasion, please refer to LIXIL’s website for the latest version of this Basic Policy.
identify the information systems of your computer; however, you cannot be identified as long as you do not input
information that can identify you. By changing your browser’s settings, cookies may be invalidated; however, by
doing so, all or parts of the services offered on the website may not be able to be used. You can delete all cookies
stored on your device and set your browser to prevent the storage of cookies. In that case, you may need to
re-adjust some settings every time you visit this website and understand that some features may be impacted.
a. revising or deleting website content to improve customer satisfaction;
b. providing services that are customized to you individually; or
c. analyzing what interests you may have in any services, and
d. effective delivery of advertising on the website.
LIXIL’s website automatically encrypts and transmits information over the Internet, and communicates with secure sockets layer (SSL/TSL) to transmit forms. However, if you don’t use a browser which supports TLS version 1.2 or later functionality of SSL/TSL may be adversely affected. We recommend using the latest version of Google Chrome, Safari, Firefox or Microsoft Edge.
Contact LIXIL with any inquiry regarding this Basic Policy as follows:
LIXIL Corporation Personal Information Inquiry Center
2-1-1 Ojima, Koto-ku, Tokyo 136-8535, Japan
Revised February 1, 2015
Revised May 30, 2017
Revised December 3, 2018
Revised December 1, 2020
Revised March 9, 2021